ho77 Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy explains how ho77 collects, uses, stores, and protects the personal information you provide when using our platform. By accessing or registering on ho77, you acknowledge that you have read and understood this policy. We encourage all players in Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere across the country — to review this document carefully.

ho77 is committed to maintaining the trust of our users. We do not sell your personal data to third parties for their independent marketing purposes. This policy applies to all information collected through our website, mobile interface, customer support channels, and any other services operated by ho77.

1. Information We Collect

When you register and use ho77, we may collect the following categories of personal information in order to provide our services and meet applicable compliance obligations:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification.
• Contact information: email address, mobile phone number, and optionally your district or division within Bangladesh.
• Financial information: payment method details (such as your bKash, Nagad, Rocket, or Upay wallet number), transaction history, deposit amounts, and withdrawal requests.
• Technical and usage data: IP address, device type, operating system, browser type, session duration, pages visited, and referring URLs.
• Communication records: messages sent to our support team, live chat transcripts, and any correspondence related to your account.

We collect only what is necessary for the purposes outlined in this policy. You are never required to provide information beyond what is reasonably needed to operate your account and process your transactions.

2. How We Use Your Information

The personal data we collect is used strictly for the following purposes:

• Account creation and management: to register your account, verify your identity, and maintain your profile securely.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests accurately and promptly.
• Platform improvement: to analyse usage patterns, fix bugs, improve game performance, and enhance the overall user experience on ho77.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Compliance and fraud prevention: to meet our obligations under applicable laws, detect suspicious activity, and prevent unauthorised access to accounts.

3. Cookies and Tracking Technologies

ho77 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep your session active, and understand how you navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser to reject cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on the ho77 platform, including the ability to stay logged in or access personalised content.

4. Sharing of Your Information

ho77 does not share, sell, or rent your personal information to external parties for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our platform, processing payments (such as bKash and Nagad gateway providers), or delivering customer support — all of whom are contractually bound to protect your data.
• Legal obligations: if we are required by law, court order, or regulatory directive to disclose information about a specific user, we will comply with such requirements and, where permitted, notify you.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases, we require that any party receiving your data maintains appropriate safeguards consistent with the protections set out in this Privacy Policy.

5. Data Retention

ho77 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy. If you close your account, we will retain your information for a period of up to five (5) years in order to meet any ongoing legal, compliance, or audit requirements.

After the applicable retention period has elapsed, your data will be permanently deleted or anonymised so that it can no longer be associated with you as an individual.

6. Your Rights

As a user of ho77, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]. We will aim to respond to all requests within 30 calendar days.

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or correction request is being resolved.
• Right to object: you may object to our processing of your data for certain purposes, including direct marketing communications.

We will handle all data rights requests with care, and we will never penalise you for exercising your rights under this policy.

7. Payment Data and KYC Verification

When you make a deposit or withdrawal through ho77 using payment services such as bKash, Nagad, Rocket, or Upay, your transaction data — including wallet numbers, amounts, and timestamps — is securely processed and logged. This financial data is used exclusively to validate transactions, detect fraud, and provide accurate account statements.

KYC (Know Your Customer) verification is a standard process that ho77 uses to confirm player identities and meet compliance obligations. During KYC, you may be asked to submit a copy of your National ID (NID), passport, or other accepted document. All KYC documents are stored with the highest level of security and are accessible only to authorised compliance personnel.

8. Security Measures

ho77 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or misuse. These include SSL encryption for all data in transit, access controls limiting data visibility to authorised staff only, and regular security reviews of our systems and processes.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected users and take prompt corrective action in line with applicable standards.

9. Children's Privacy

ho77 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered on the platform, we will immediately suspend the account and delete all associated personal data. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ho77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will revise the "Last Updated" date at the top of this document and, where appropriate, notify registered users by email or through an on-platform notification.

Your continued use of the ho77 platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ho77 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available to assist players across Bangladesh, including those in Dhaka, Chittagong, Rajshahi, Sylhet, Khulna, Barisal, Rangpur, and Mymensingh.